Maintenance Email Suggestions
Since Tahoe came along my daily securityspy emails are being blocked by the apple smtp servers. I get the delivery email report suggesting I send a copy of the offending report to their admin email, but it does not seem to be recorded in the accounts sent folder.
So I was wondering if such repetitive emails should include a quote or joke of they day to keep them fresh and dodge the mail filters.
I spent an hour taking to Apple support who insisted the could help me setup mail on my computer - sigh....
I remember the day when Apple was really good.
Comments
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Unfortunately these automated emails are at elevated risk of getting blocked compared with regular emails. The fact that the majority of these emails are not read (because they are sent daily), and no one replies to them, gives the server-side spam filter a signal that they should be blocked.
Apparently adding a joke/quotes does not help. Preventing the emails being moved to spam in your local Mail app can be achieved by adding noreply@bensoftware.com to your Contacts, and manually flagging the images and not-spam. However, this doesn't help with the server-side filtering, which happens before Mail even sees them.
We have now taken some extra steps to improve the chance of delivery (improved SPF DNS record, which validates server IP addresses, and adding DKIM, which add a cryptographic signature to emails). These steps should significantly improve the chance of delivery. These have all been implemented on our email server and don't require an update to SecuritySpy, so you should see an immediate improvement.
Also, if you can forward to us an example of the delivery report that you received from Apple that would help - please save it as a text or pdf file and email it to us.
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After having approx 50% of the emails sent from SecuritySpy rejected by the apple email server I raised a ticket with them. The detail in the exception message seemed to imply that the ip address 127.0.0.1 had a bad reputation. Good luck fixing that apple.
Just a few minutes ago I got an email from Apple saying that they think they have fixed it - I will let you know.
Dave
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Hi Dave, it's strange that the IP address 127.0.0.1 should even appear in these emails - if you can forward one to us we'll take a look. Unless it's a problem on their side, as they seem to be suggesting?
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I have emailed you.
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have you found anything related to the example email I forwarded- approx 4 in 5 emails get blocked by Apple and their email support want a copy of the email which was rejected- which is problematic as it did not come from Apple mail client.
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I wonder if it would help to add date and time sent to the subject line - or a sequence number / Julian day number ?
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Hi Dave - ironically, I don't see any email from you, and nothing in our spam filter. Could you please try again, but this time compress all files into one .zip archive - hopefully that will get through! Adding a date to the subject line is nonstandard, and just as likely to hurt as to help here.
